Patented Background Voice Cancellation Demo
Every Sound Matters
Audio Experience Platform (AXp) to improve quality of voice interactions
Experience The Difference
Brands Trust Us
Phone agents in an onsite, hybrid or remote contact-center, who are plagued by background noise, peer voices and listening fatigue caused by poor audio quality..
.svg)
.svg)
Providing superior background noise suppression for devices and applications, ensuring crystal-clear audio quality during customer interactions. For example, integrating AXp Noise Suppression into video conferencing platforms enables participants to communicate effectively without being disrupted by background noise, enhancing collaboration and productivity.
Real-time accent and dialect conversion for live calls, enabling contact centers to provide localized support to customers worldwide. For example, integrating AXp Voice Avatar into voice communication channels allows agents to converse with customers in their preferred language or dialect, improving customer satisfaction and loyalty.
Leveraging our advanced algorithms, CleanAudio reduces background noise and enhances speech signals, ensuring clear and intelligible conversations for applications utilizing ASR engines. This technology is particularly beneficial in noisy environments, leading to more efficient and accurate transcriptions, better customer interactions, and enhanced agent performance
Analyze voice patterns, including pitch, tone, and rhythm, to create a vocal fingerprint that can be used for secure access. This technology enhances security in various use cases, such as verifying customers in contact centers, enabling secure voice-activated transactions, and providing robust access control in healthcare and financial services, ensuring both convenience and heightened security.
Eliminates echo and feedback during audio calls, ensuring clear and distortion-free communication.
A contact center agent conducts a video call with a customer using AXp 's echo cancellation feature. Despite the customer's device producing echo due to room acoustics, AXp intelligently cancels out the echo, allowing for a seamless conversation without disruptions or distractions.
Providing a centralized hub for developers to access and integrate AXp platform functionalities into their applications.
For example, developers can leverage the API hub to incorporate individual solution capabilities into their contact center solutions and enterprise tech stack, customizing the user experience to meet specific business requirements. Go live becomes quicker and cost-effectively.
Enhances audio quality by converting standard definition (SD) audio to high definition (HD), resulting in clearer and more immersive communication experiences.
A corporate team conducts a virtual meeting using AXp 's SD to HD audio conversion feature. Despite participants using various devices with differing audio capabilities, AXp seamlessly converts all audio streams to HD, ensuring every participant hears each other with unparalleled clarity, fostering better collaboration and decision-making.
Mitigates the effects of packet loss in network transmissions, ensuring uninterrupted communication even under challenging network conditions.
A remote worker participates in a video conference from a location with limited network bandwidth. Despite occasional packet loss, AXp 's packet loss concealer dynamically compensates for lost data packets, maintaining smooth audio and video streams throughout the conference, allowing the worker to actively engage with colleagues and contribute to discussions without disruption
Individual agents and testing purposes
Evaluating CleanAudio's impact on agent performance and customer satisfaction
Small to mid-sized contact centers and BPOs
Improving agent productivity, reducing fatigue, and enhancing customer experience.
Large contact centers, BPOs, and customer care units within global enterprises
Transforming enterprise-wide communication, ensuring compliance, and maximizing ROI
.svg.png)
